Software packages and apps are often added to tech stacks with little to no assessment on how the tool will impact the consumer experience. Software integration across operation functions is considered, but seldom is the customer journey tested before and after implementation to ensure revenue roadblocks have been avoided. The impact on the customer is also overlooked at times of forced software updates that fix one problem while introducing others. In the absence of a robust customer experience audit strategy, businesses risk customers 'quitely quitting' (abandoning their purchase) due to glitches and frustration. The best way to circumvent this, especially in frequently changing environments like retail and fashion, is to implement third party customer journey assessments at regular intervals.  Servizio Customer Experience Assessment tools do just this. We hire real people to participate in your digital customer journey, exactly the way your customers do. We evaluate for ease of overall experience, ability to access product information and order placement process.​