On a mission to keep ecommerce frictionless.
So customers never swear at your site again!
September 01, 2025 | Sarah Young
Even as customers are deepening their loyalty with favourite brands,
retailers are experiencing some of the highest rates of customer
turnover in over a decade and, it's no longer because of FOMO.
Today's customers want to remain loyal, but are running into
crazy-making digital roadblocks that are nudging them to move on.
Research estimates up to 60% of customers abandon a brand after 1-3 poor experiences.
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​The future of your brand in the hands of AI
With the push to integrate AI into customer facing interactions, there has never been a more important time for organizations to have a robust customer experience audit procedure in place. Servizio Customer Experience tools are analogue audits of consumer touch points. From ecommerce, to mobile, social, tele-service and in-person, we hire real people to participate in your digital customer journey, exactly the way your customers do. We evaluate for ease of overall experience, ability to access product information and order placement process.
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Save each sale and build loyalty
Barriers to service are flagged in real-time and clients are provided with summary reports including live examples of audits, category rankings, summary of audit interactions as well as multimedia clips of experience audits where applicable.
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Engaging the frontline
In many cases, frontline teams know about customer experience problems, but management is not aware. ​Consider the quote below from a conversation with a retail sales associate recently.... I have these conversations daily! We work with frontline teams to gather feedback and package actionable solutions to management.
"Our online order portal is terrible! I have worked here for 10 years and I don't even know how to place a custom order for next day delivery"
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So your customers never swear at your site again!
Because sometimes it helps to be heard!
Visit our youtube channel to watch or share infuriating "bleepity-bleep" ecommerce moments.
​​​​​​​Every crazy-making experience is shared with the featured brand to help their organization overcome these digital roadblocks ... so customers never swear at their site again!
A channel committed to publishing digital roadblocks that make us want to scream!!
How would we rate your customer's journey?
Are you confident that your customer interactions are 'glitch free', that product information is accessible in a intuitive and easy to access fashion and that purchases can be placed when your customers have time?​
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If not, contact us today for a no-cost estimate.
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416-985-9085
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