Customer
Experience
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A view of your brand
through the eyes of the customer.
Servizio Customer Experience assessment tools provide enterprise clients with unique insight into brand touch points and a view of their brand through the eyes of the consumer.
Monthly UX Audit
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Best for: Wholesale Brands
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Market Analysis
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Best for: Growth focused Brands
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Brand Experience
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Best for: Multi-Channel Brands
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We ensure that product pages
are published properly, and in a timely fashion, to help brands drive ecommerce sell-through, reduce end of season margin contributions, and aged inventory levels.
Included: UX Glitch Identification, Product & Description Discrepancies, Error, Omission and Opportunity Analysis.
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Best for: Wholesale and Vertical Brands
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With a Customer Focused mindset, we analyze forecasted consumer trends against current market offerings to identify areas of opportunity and growth for: brands, retailers, manufacturers, and wholesale organizations.
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Included: A holistic analysis of Competitive Landscape and User Interaction points.
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Best for: Growth focused Brands/Divisions
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We test and experience brand and retail channels as customers to uncover successes and opportunities related to Customer Journey and overall Brand Experience to help drive brand consistency.
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Included: Mobile Shop-Along, Path to Purchase & Consistency of Brand Experience Assessment, Purchase -Try - Return,.
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Best for: Retailer Sites and Multi-Channel Brands
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